Recoverymedia.thetechguys.com
Terms and Conditions
We (the Tech Guys) recommend that you print and keep
a copy of these Terms and Conditions for future reference.
THESE TERMS AND CONDITIONS
These Terms and Conditions apply
to all transactions on this site. Please read them carefully. They do not affect
your statutory rights.
Please note that different terms
(including prices, delivery charges, delivery times and returns policies) may apply
to purchases made in one of our stores
We may change these terms and conditions
at any time. Any changes will take effect on the date they are posted onto the site
(see date above). You will be asked to read and accept the terms and conditions
each time you place an order, to ensure that you are familiar with the most current
ones.
ORDER PROCESS - ORDERS FOR DELIVERY
You will have an opportunity to check
and correct any input errors in your order up until you click the Confirm Order
button.
After you submit an order we will
send you an email acknowledging your Order and providing an Order Reference Number,
set out your payment details and provide delivery information.
Alternatively,
we may decline all or part of your order for any reason, in which case our
email will tell you so.
When deciding whether or not to accept
your order we may use certain information about you, including any received from
credit reference agency checks with Experian Limited or other agencies. In particular,
we may pass your details to Experian for them to check against certain public and
private databases. Experian may keep a record to use in future security checks.
This helps to protect you and us against fraudulent transactions.
We will tell you if your payment
details cannot be authorised for any reason and may invite you to pay by another
method.
If you receive an email containing
your Order Reference Number, we will send you a second email shortly afterwards. This second email acts as acceptance of your order. The
creation of a legally binding contract between us will only occur when we send you
this e-mail, which will confirm your order, the product description, the price and contain details of how we
will deliver your products to you (including a tracking number if you have opted
to have the goods delivered by courier).
PRICES AND PAYMENT
All prices and charges on this site
are in
UK
pounds. They include any VAT payable, but exclude delivery charges (for details
see ‘Delivery’ below).
The total cost of your order will
be the price of the products you order plus any applicable delivery charge. All
these will be set out clearly in your Shopping Basket before you confirm your order.
Prices, offers and products are subject
to availability and may change before (but not after) we accept your order. If something
becomes unavailable we may offer you an alternative or suggest that you visit one
of our stores.
We try very hard to ensure that all
information on this site is accurate. However, just occasionally, an error can occur.
If we discover an error in the price or description of a product you have ordered,
we will tell you and ask you whether you wish to continue with your order or cancel
it.
For delivery items we accept payment
by Mastercard, Visa, Delta, Switch/Maestro Payment is deducted when we process your
order.
RESTRICTIONS: AGE REQUIREMENTS
AND LIMITS ON ORDERS
If you order a product with a minimum
age requirement, by ordering you confirm that you are of the required age.
DELIVERY
Where we
Deliver
Delivery must be to an address in the
United Kingdom
,
Ireland
or
Northern Ireland
. Only deliveries sent by courier must
be signed for. Please make sure you keep the receipt enclosed with your goods.
Delivery Charges
We make every effort to keep our
delivery charges as low as possible. Our charge depends on whether you choose standard
delivery or our
UPS delivery service (courier);
see below for further details. You only pay one delivery charge, irrespective of
the number of products ordered.
When you add products to your Delivery
Shopping Basket, the appropriate standard delivery charge will be added automatically.
There are additional charges if you choose our UPS courier service. If you add additional items, please double check the charge by
clicking “Re-calculate”. You will always be able to see all applicable charges before
submitting your order.
How We Deliver
Products are delivered either by courier or by post. If you choose to have your
product delivered by courier, you will need to sign for the delivery.
We will confirm which delivery method
we will use when we send you our second e-mail.
Delivery Times
Delivery times are calculated in working days - i.e. Monday to Friday inclusive
(but excluding bank holidays). If you order after 3.00pm, please calculate your
delivery time as if your order had been placed the following working day (including
if you
select our UPS courier service).
UPS Delivery
Services
If you choose to pay a small extra
charge for
our UPS courier service, your product will be delivered the next
working day after the date of dispatch (If the order is placed after 3.00pm, the
delivery time will be as if the order had been placed the following working day).
If we are sending your product by
courier, our second e-mail to you will contain a link to the courier's website,
and a parcel number, so that you can track your order right to your doorstep. Standard
courier deliveries are usually made between 9am and 5pm. All deliveries must be
signed for. If you are out when the courier arrives, the courier will leave a card
with a contact number for you to call.
Standard Postal Deliveries, normally
5- 10 Working Days
Standard postal deliveries should
arrive within –5-10 working days of dispatch (to be safe, please allow a little
extra during busy sale periods).
IMPORTANT: We do everything we can to meet the delivery times specified in this
section. However, occasionally delivery times may be affected by factors beyond
our reasonable control and therefore they cannot be guaranteed. We will inform you
if we become aware of an unexpected delay.
Please allow extra time for deliveries outside the mainland
UK
. The express service is next day to most European cities with 2 days being the
maximum. Post will be 3 to 5 days.
Tracking Your Order
You can track the progress of your order by logging in and then going to ‘My Account’.
MISSING, DAMAGED OR INCORRECT
ORDERS
We try very hard to ensure that you receive your order in pristine condition. If
you do not receive all your products, please check that they have been despatched
by using our tracking facility (simply log in and then go to ‘My Account’). If your order is not en route to you, please e-mail us at
recoverymedia@thetechguys.com. In the
unlikely event that a product arrives damaged or faulty please e-mail us at recoverymedia@thetechguys.com.
Cancellations and Returns
If you have chosen to have your order
delivered, you can cancel your purchase at any time either before or up to 14 days
after delivery by:
- following the 'Returns' instructions
in your delivery documentation;
- emailing us at recoverymedia@thetechguys.com
- writing to our recovery media department
at: Technical Liaison, Mastercare PC Servicecall, Lenton Lane Industrial
estate, Lenton lane,
Nottingham, NG7 2NR
.
Your product must be complete, unused
and in ‘as new’ condition (e.g.
if you have opened the box to examine the product you must have done so without
damaging or marking the product or packaging in any). It should be returned with
the original box, packing and accessories you received with it. Pre-recorded DVDs,
CDs, and other software must be sealed. Any ‘Free Gifts’ received with the product
must also be returned.
You will receive a full refund if
you return the recovery media to:
Recovery media dept, Technical Liaison,
Mastercare PC Servicecall, Lenton Lane Industrial estate, Lenton lane, Nottingham,
NG7 2NR.
We are happy to send you a pre-paid
returns label on request to enable you to return the product to us free of charge.
If you choose to return the product
to us without using one of our pre-paid returns labels, we recommend you retain
a proof of postage and you will have to pay for the postage costs.
We cannot cancel your purchase when:
- the seal has been broken on any software,
CDs or DVDs; or
- the goods were a special order to your
specification.
Return of Faulty
Goods
The following are guidelines for
all goods ordered for delivery. Wherever possible we will respond to your individual
circumstances.
If there is a fault with your product
within 28 days of delivery (or other defect with your order), we will offer you
a prompt exchange, repair or refund. In all cases we reserve our rights to inspect
the product and verify the fault before dealing with your request.
To qualify for a refund or exchange
the product must be:-
- in otherwise
in 'as-new'
condition;
- complete with any accessories and free
gifts offered with it (and, if possible, the original box and packaging).
Please e-mail us at
recoverymedia@thetechguys.com
.
This promise does not cover faults
caused by accident, neglect, misuse or normal wear and tear.
Any refund due to a fault or other
defect will include a refund of the applicable delivery charges. We will also pay
for our costs of collecting goods for replacement or refund Replacement goods are
sent by standard delivery only (i.e. premium services are not available).
THIS RETURNS POLICY
DOES NOT AFFECT YOUR LEGAL RIGHTS.
DETAILS OF YOUR LEGAL RIGHTS ARE AVAILABLE FROM THE CITIZENS ADVICE BUREAU OR CONSUMER
DIRECT.
This Website
We, our Group companies and our suppliers
own the copyright, trademarks and all other intellectual property rights in all
material and content on this website, which you may use, download, copy, publish,
transmit or otherwise make available by any other means only for your own personal,
non-commercial use. Any other use or reproduction of the material or content is
strictly prohibited.
You may not create any link to this
website without our prior written consent, nor may you restrict or inhibit the use
or enjoyment of it by anyone else.
General
These terms and conditions and all
transactions relating to this website are governed by English law and are subject
to the non-exclusive jurisdiction of the English courts. We do not accept amendments
to these terms and conditions.
Your data protection rights are set
out in our
Privacy Policy.
Additional terms and conditions may
apply for prize competitions, pre-release orders and our added value services and
offers. If so, you will be alerted to them at the relevant juncture.
These terms and conditions only cover
the Recoverymedia.thetechguys.com website. Any other websites to which
you link from this site are governed by their own terms and conditions. We accept
no responsibility or liability for the content or operation of websites which are
not under our control. We are required by law to tell you that sales can be concluded
in English only and that no public filing requirements apply.
Recoverymedia.thetechguys.com is a trading name of DSG Retail Limited,
Maylands Avenue, Hemel Hempstead, Hertfordshire HP2 7TG, registered in England No.
504877, VAT No. 22659933.